Services
UK Netcom Ltd’s Support Department has an extensive knowledge of products and consultancy services. All our support Team are manufacturer-trained to ensure our service levels are second to none. We are committed to providing a complete post-sales service working with our customers to ensure a successful installation and configuration program is implemented, whether across a small, medium or large-scale enterprise network.
+44 (0)1743 364162
Support
UK Netcom Ltd offers Support Contracts which can be tailored to each individual customer‘s requirements.
We understand every customers needs are different and our aim is to work with you to provide the right solution, we provide a complete post-sales service working to ensure a successful installation and configuration program is implemented.
All installation and configuration work is performed by experienced and fully accredited technicians.
Ongoing support is available either through the provision of annual maintenance and support contracts or on an ad-hoc basis as and when the need arises. First-line Telephone and/or Email support is available from our team of trained consultants.
All products are sold with vendor maintenance contracts, as long as these contracts remain valid you will have access to the technical support specialists from the product vendor. Support is to:
- Support on software/hardware installation and activation of your licenses
- Notification of bug-fixes and Software revisions
- Product advice
You can contact our Support desk on +44 (0)1743 364162 or email: support@uknetcom.co.uk 09:00 – 17:30 hrs, Monday-Friday.
Out of hours Premium support services can be arranged upon request.
Consultancy
If you have a problem, UK Netcom Ltd can help! If you require services from our consultancy services group, our manufacturer trained consultants can assist you with services extending our product range.
Please call us to discuss your requirements
Our consultancy is aimed at taking the guess work out of planning your network’s growth, our Consultants will provide expert analysis of your current provisions giving you a baseline from which to work.
These additional services can aide in the following:
- Network Analysis and Troubleshooting
- Network Design and implementation
- QoS and SLA Analysis
- Development of management reports with recommended actions
- Product training
For further information and assistance please e-mail your requirements to sales@uknetcom.co.uk
